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Ongoing support during your stay

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​​​​​​​If you decide to study in a Queensland Government school, you will receive lots of help during your stay.

Help while you’re in Queensland

We are here to make sure you succeed in your studies and enjoy everything about your study experience, and we support you in a lot of different ways.

​You get access to a special support team while you are at school. The team includes the following members:

  • International student coordinator who is the main contact for all your enquiries.
  • School staff who help with extracurricular activities, health, and personal concerns.
  • Homestay coordinator who organises your homestay and makes sure you have a great time.
  • Guidance officer to help with planning academic pathways and career options, and who helps with your personal health.
  • Emergency contact person who is available through 1800 QSTUDY (1800 778 839).

Student support hotline

The 1800 QSTUDY service is our student support hotline​. It’s an emergency phone number to ring if you need help before 9am and after 3pm on school days, and 24 hours during weekends, public holidays and school vacations.

Student support app

Our student support app​ is yours to use anytime during your stay in Queensland. It provides lots of useful information, like how to stay safe at the beach, in the bush and in the city. It also gives you important contact numbers.

Help before you arrive

You don’t have to wait until you arrive in Queensland to get our support. We offer help before you arrive too.

Help choosing your program

Our staff and agents work with you to understand the subjects that most interest you and which schools best suit you. We answer questions about different areas of Queensland to make sure your Queensland study experience is everything you want it to be! We can even assist you to find an agent if you decide to use one.

Planning your trip

Before you arrive we give you pre-arrival information about your school, Queensland and what to expect. You can also download our student support app which has lots of fun games, videos, activities and information to help you get settled in your new life and school in Queensland

Arrival

When you first arrive in Queensland, your host school will arrange an airport pickup. This means they will have someone to meet you at the airport. This is a free service for all international students arriving in Queensland for the first time.

Accommodation

You have different accommodation options depending on your age and level of schooling. One of these is homestay, which means living with a local Queensland family. It’s a great way to experience family life in a safe and caring environment. ​

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Last updated 01 July 2022