Education Queensland International (EQI) is committed to delivering high quality education programs and services.
Where to start
It is important that you read and understand your
International Student Programs (ISP) standard terms and conditions (PDF, 476KB) as these form part of your written agreement with EQI.
Our International Student Programs (ISP) – subclass 500 (schools) visa policy provides an overarching framework for
EQI schools and
homestay providers hosting students on a subclass 500 (schools) visa.
We make sure clear processes are in place to help you understand how EQI supports your safety, wellbeing and study goals. These processes are below.
Enrolment processes and ensuring a safe arrival
Accommodation and welfare
Processes supporting your schooling and visa requirements
Frequently used forms
Students may cancel their enrolment at any time as outlined in the
ongoing enrolment – subclass 500 (schools) visa procedure.
EQI may cancel your enrolment as defined in the
ISP standard terms and conditions (PDF, 476KB) of your enrolment agreement and as required by Australian law. Further information about this cancellation process outlined in the relevant
course progress or
ongoing enrolment procedure.
Complaints and appeals
Students should always try to resolve dissatisfaction with your school in the first instance. The complaints and appeals process is independent, freely available and accessible at no cost to you or your representative.
EQI’s refund policy is defined in the
ISP standard terms and conditions (PDF, 476KB). The amount you are refunded depends on the circumstances outlined in the refund policy.
To obtain a refund, you must submit a completed
refund request form (PDF, 253KB).
Additional resources for school staff
School staff should refer to the
ISP VET guidelines (PDF, 376KB) to ensure your school is able to meet required obligations under the
Education Services for Overseas Students Act 2000 (ESOS Act).
Additional internal resources are available for school-based staff. To obtain access, please email
policy management framework (PDF, 636KB) and resulting policy instruments contained within the
Policy and Procedure Register and prescribe further obligations and responsibilities when working in the department.