What support is available to the student?
Every school has an international student program team who are available to students to assist with any issues or concerns. There are also other specialist school staff to help and advise students with many types of matters, including extracurricular activities, health and personal concerns. There is also an emergency contact person who is available 24 hours a day, 7 days a week. International students get access Education Queensland International's (EQI) free
24/7 student support hotline and access to our free
student support mobile app.
What support is available to me as a homestay provider?
Our homestay providers are offered a wide range of support. During school hours, homestay providers can access the Homestay Coordinator based at the school. Outside of school hours, homestay hosts can contact the 24/7 support hotline, 1800 QSTUDY.
At the discretion of the school, homestay providers can also get access to the 'Employee Assistance Program' in the event of an incident.
Do I get any training?
Each EQI homestay provider receives a comprehensive orientation by the school. Ongoing support is provided by the Homestay Coordinator and homestay visits throughout your time as a provider. Some schools set term or semester meetings for homestay providers.
Do you visit my home to see how it's going?
Yes, to ensure that you are comfortable and satisfied with the arrangement, the school will visit you to check in and see how everything is going.
Do you provide any information to help me better understand the needs of international students?
Homestays are facilitated by the schools. A comprehensive orientation session is held for new homestay families to provide an in-depth insight into the role of the homestay provider, helpful tips and important information to assist with accommodating an international student.
Do you provide any information to help me better understand the needs of my homestay student?
When looking to place a student with a homestay provider, the school look closely at compatibility and you will be advised of any requirements the student has. This may include dietary requirements, allergy action plan, or other.
We encourage you to have ongoing conversations with your homestay guest around things that are important to you and, equally to them. These may include dietary preferences, academic expectations and cultural norms.