Student support app

You can create your own personal avatar using the fun native animal characters and accessories available in the app. You can go back to change your avatar at any time.

The modules and games are designed for you to complete in your own time and your scores aren’t compared with anyone else’s, so you can pop in and out of the app anytime—whether on the bus, at your break time or after school! Moving through the modules enables you to ‘unlock’ more fun content and games. The app will take under 1 hour to finish, but you can revisit and play the games and videos as much as you like. The games get more challenging the longer you play them—what high score or level can you achieve?

Your Passport to Queensland is available in English. The app has been designed for high-school-aged students who have English as a second language. It has been tested with students with varying levels of English comprehension to make sure they understand the information.

Yes. You can go back into the app anytime you need to, especially as there’s lots of information you will find helpful in different situations. There are also links to other useful websites, including the 1800 QSTUDY support service and a section called ‘useful information’.

Yes. We will provide updates to the app and we will let you know when an update is available and how you can access it.

No. Every student is given their own code to access the app. Your code can only be used by you, so you should not share this with anyone else.

No. Your personal identifying information is not sent to or stored on the app so there is no risk to your information security when you download and use the app. Please see the terms and conditions for more information.

Your Passport to Queensland is meant to help you stay safe during your studies in Queensland. For this reason, we will be able to see if you’ve downloaded the app and how far you have progressed through the content. This is just to check that you understand the information—we won’t share your information with anyone else.

From time-to-time we will send notifications to your phone. These are reminders to start or continue a module or because you haven’t used the app for a while.

In emergencies, you should always dial 'triple zero' or '000' for immediate assistance. Emergencies include but are not only situations that pose an immediate risk to health and life, severe conditions, accidents and major injuries. 

'Triple zero' is the emergency phone number in Australia for police, fire fighters or ambulance. Translation services are available when you dial triple zero.

• The international student coordinator is your main contact.
  
• School staff can help you with education matters, including extracurricular activities, health and personal concerns.
• Your school’s homestay coordinator will assist you with your homestay arrangements.
• The school guidance officer will help with personal and academic issues, including career guidance and study pathways.

If you have an issue to report when your school is closed, you should call 1800 QSTUDY (1800 778 839), during the following times:

• Monday to Friday—before 9am and after 3pm
• Weekends (Saturday and Sunday)—24 hours
• School vacations and public holidays—24 hours.

If you applied through an education agent they can help you with any questions you have. You can also find pre-arrival guides and information about safety and wellbeing on our website. These include guides to living in Queensland, homestay information and what to expect at school. When you begin your studies, your school will provide you with school orientation information so you can get to know your new classmates and teachers and learn about school life. It is very important that you go to the orientation sessions as they will help you to settle in quickly.

If you applied through an education agent they may be able to answer some questions about the app. You can also contact us directly via email at yourpassport@qed.qld.gov.au.