Standard 2 of the National Code 2007 requires registered providers to provide information about applicable refund policies. Students should refer to the terms and conditions (PDF, 500KB) of the students' enrolment agreement for information about refunds.
The amount of your refund depends on the circumstances set out below.
Visa refused. | Refund of tuition and non-tuition fees paid, minus the lesser of either: $500 or 5% of the amount of tuition and non-tuition fees paid, as required by Australian law. |
You are no longer required to pay tuition fees (e.g. you provide written evidence that you have become a permanent Australian resident). | Refund of unspent tuition fees. |
Homestay program |
You withdraw from the homestay program and provide at least 14 days’ written notice. | Refund of unspent homestay fees. |
You withdraw from the homestay program and give less than 14 days’ written notice. | Refund of unspent homestay fees calculated from the date 14 days after the day written notice is given. |
Cancellation or default by us |
We cancel your enrolment before you commence the course. | Refund of fees paid (tuition and homestay). |
We fail to provide your course at the location on the agreed starting day. | Refund of unspent tuition fees, as required by Australian law (Education Services for Overseas Students Act 2000, Education Services for Overseas Students (Calculation of Refund) Specification 2014). |
We cease to provide your course before it is completed. | Refund of unspent tuition fees, as required by Australian law (Education Services for Overseas Students Act 2000, Education Services for Overseas Students (Calculation of Refund) Specification 2014). |
Other cancellation or default |
Your Confirmation of Enrolment is cancelled because we have reported you for breach of your visa conditions (see Attendance and Course progress in the terms and conditions (PDF, 500KB) of your Enrolment Agreement. | A refund of unspent tuition fees, calculated from the date 10 weeks after the date enrolment is cancelled. |
We cancel your enrolment after your commencement date (see the Deferral, Suspension and Cancellation section in the terms and conditions (PDF, 500KB) of your Enrolment Agreement. | A refund of unspent tuition fees, calculated from the date 10 weeks after the date enrolment is cancelled. |
We cancel your enrolment after your commencement date for breach of student visa conditions. | A refund of unspent tuition fees, calculated from the date 10 weeks after the date enrolment is cancelled. |
Withdrawal by you |
You withdraw from the course at least 10 weeks before your commencement date. | Refund of fees paid (tuition and homestay) less $500 administration fee. |
You withdraw from the course less than 10 weeks before your commencement date. | Refund of unspent fees calculated from the date 10 weeks after the date written notice is given, less $500 administration fee. |
You withdraw from the course after your commencement date and provide at least 10 weeks’ written notice. | Refund of unspent tuition fees. |
You withdraw from the course after your commencement date and provide less than 10 weeks’ written notice. | Refund of unspent tuition fees, calculated from the date 10 weeks after the day written notice is given |
Refund process
To obtain a refund, you must submit a completed refund request form (PDF, 100KB) and provide supporting evidence (if required).
You do not need to apply for a refund if we have failed to provide your course.
Payment of refunds
If we fail to provide your course, we will refund unspent tuition fees as required by Australian law within 14 days. Otherwise, we will pay any refund within 28 days of receiving your completed refund request form.
We may deduct any money that you owe us from any refund that we owe you.
All refunds will be paid in Australian dollars to your parents, legal custodians or as directed by them. However, if you are over 18 and have paid the fees personally, we will pay the refund to you.
We will make all payments in accordance with the payment instructions provided by you from time to time. You should contact us at EQInternational@det.qld.gov.au if you need to update those instructions.