DE International Customer Complaints Management Procedure for DEi students and customers

Customer Complaints Management

The Department of Education International (DEi), trading as Education Queensland International, is committed to responding to customer complaints in an accountable, transparent, timely and fair way. We manage complaints in accordance with the Department of Education’s Customer Complaints Management Framework, policy and procedure. [http://ppr.det.qld.gov.au/corp/governance/Pages/Customer-complaints-management.aspx]

Please refer to the Department of Education’s Compliment, suggestions and customer complaints [https://qed.qld.gov.au/contact/customer-compliments-complaints] webpage for further information.