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Customer complaints management procedure

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The Department of Education International (DEi), trading as Education Queensland International, is committed to responding to customer complaints in an accountable, transparent, timely and fair way. We manage complaints in accordance with the Department of Education’s customer complaints management procedure.

Please refer to the Department of Education’s compliments and customer complaints webpage for further information.

Please refer to complaints and appeals for the procedure relating to students enrolled in an EQI course on a Subclass 500 (schools) visa.

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Last updated 30 March 2021