​Assessing requests to transfer

​An overseas student enrolled in an Education Queensland International (EQI) program (‘student’) may apply to transfer to another EQI accredited Queensland Government school (internal transfer) or to another institution registered under Australian law to provide education to international students (external transfer).

The grounds upon which EQI will approve a request to transfer to another school and the process for making the request are set out in the student’s enrolm​​ent agreement. (PDF, 500KB)

This procedure outlines the process EQI undertakes when assessing and making decisions about requests to transfer. Requests will not be unreasonably refused. EQI recognises that the students (and their parents) are consumers and have the right to choose another school.


Operations Manager, International Student Pr​​ograms, EQI

Upon receipt of a request to transfer, the Operations Manager, International Student Programs, will:

  • Check:

    • the request complies with the transfer policy in the enrolment agreement; and

    • the transfer request form is properly completed with all attachments provided.

If not, the request will be sent back to the student with instructions on what they need to do to make a compliant transfer request.

Assessing an int​​​ernal transfer request:

  • Has evidence been supplied that the parents or legal custodians support the transfer?

  • Has evidence been supplied of compassionate or compelling circumstances?

  • Are you satisfied the transfer is in the student's best interests? Consider all relevant factors, for example:

    • Consider when the proposed transfer would need to take effect and whether the student has submitted the request with enough time for their transfer request to be processed. If they have not allowed sufficient time, liaise with them and relevant school staff about their educational options.

    • Is the student experiencing personal difficulty or educational problems that cannot be addressed by the current school?

    • Does the course the student wishes to transfer to:

      • better meet their academic capabilities;​

      • better meet their long term goals (e.g. work, education, personal)?

    • Will the transfer allow the student to follow their stated educational pathway (e.g. whether they will remain eligible for a QCE or an OP)?

    • Will the transfer give the student access to better support while studying in Australia (for example, if they moved to a school where family or friends were enrolled or if they moved to another region where they would have a better cultural support network)?

    • Has the student demonstrated that their reasonable expectations about the current course are not being met?  

    • Consider the student's personal circumstances.

    • Could the transfer jeopardise the student's educational outcomes or goals (if so, EQI will liaise with the student and guidance officer about the student's options).

    • Has the student only recently started the course and the full range of support services are yet to be provided or offered to the student (if so, revisit the issue within a timeframe negotiated with the student)?

  • Has the transfer been approved by the student's existing school and the proposed new school?

  • Does the student owe money to EQI (e.g. unpaid tuition or non-tuition fees)?

Assessing an external transfe​​r request:

  • Has evidence been provided of an enrolment offer given by the new school or provider?

  • Are you satisfied that the transfer is in the student's best interests? Consider all relevant factors, for example:

    • Consider when the proposed transfer would need to take effect and whether the student has submitted the request with enough time for their transfer request to be processed. If they have not allowed sufficient time, liaise with them and relevant school staff about their educational options.

    • Is the student experiencing personal difficulty or educational problems that cannot be addressed by the current school?

    • Does the course the student wishes to transfer to:

      • better meet their academic capabilities;

      • better meet their long term goals (e.g. work, education, personal)?

    • Will the transfer allow the student to follow their stated educational pathway (e.g. whether they will remain eligible for a QCE or an OP)?

    • Will the transfer give them access to better support while studying in Australia (for example, if they moved to a school where family or friends were enrolled or if they moved to another region where they would have a better cultural support network)?

    • Has the student demonstrated that their reasonable expectations about the current course are not being met? 

    • Consider the student's personal circumstances.

    • Could the transfer jeopardise the student's educational outcomes or goals (if so, EQI will liaise with the student and guidance officer about the student's options)?

    • Has the student has only recently started the course and the full range of support services are yet to be provided or offered to the student (if so, revisit the issue within a timeframe negotiated with the student)?

  • Does the student owe money to EQI (e.g. unpaid tuition or non-tuition fees)?

  • If the student is under 18 – have they provided evidence that:

    • Their parents or legal custodians support the transfer; and

    • if they are not being cared for by a parent, legal custodian or suitable nominated relative - the new school or provider will accept responsibility for approving their accommodation, support and general welfare?

Grounds fo​r refusal

A transfer request will be refused:

  • if the requirements, set out above, are not satisfied; or

  • if EQI decides the student is trying to avoid being reported to immigration authorities for failing to meet attendance or course progress requirements.

The Operations Manager, International Student Programs, will make a recommendation to the Director, International Student programs about whether or not to approve the request to transfer.

Director, International Student Programs, EQI
The Director, International Student Programs, will inform the student of the decision:

  • for external transfer requests, within 10 working days of receipt of a compliant request;  

  • for internal transfer requests, within 20 working days of receipt of a compliant request. 

If the request is approved, a letter of release will be provided as required by Australian law (i.e. for external transfers where the student has not completed six months of his or her "principal course of study", as defined in the National Code, a letter of release will be provided at no cost).
If the request is refused, the student will be provided with reasons and informed that they may appeal the decision by accessing EQI's complaints and appeals procedure​.
EQI will record all requests from students for a letter of release, and the assessment of and decision regarding, the request on the student's file.


Related proc​​edure:

Transfer to an EQI school from another registered provider


Relevant ​documents

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Last reviewed 27 July 2016
Last updated 02 September 2016