Incident management

The Department of Education International (DEi) has a clear process for managing incidents involving students taking part in DEi programs. This process is specific to incidents that occur outside school hours and where the activity is not organised by the school.

Our policy statement regarding support services for overseas students on a student 500 (schools) visa is outlined in the International Student Programs Policy.

This procedure supports 1800 QSTUDY (+61 1800 778 839), a student hotline for all international students across Queensland.

This procedure complements the following Department of Education procedures:

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Last reviewed 24 January 2020
Last updated 24 January 2020