Policies and procedures

Education Queensland International (EQI) is committed to delivering high quality education programs and services for overseas students. The following policy document provides an overarching framework that supports schools hosting students on a Subclass 500 (schools) visa.

• International Student Programs — Subclass 500 (schools) visa policy

Please see the standard terms and conditions as these form part of your written agreement and make clear our policies under the Education Services for Overseas Students (ESOS) Act 2000, for the purpose of the national code.

We have many information resources to help students and schools understand how our international student programs work.

A list of policy documents appears below for you to read or download.

• Accommodation and welfare
  
• Attendance
• Behaviour management
• Client service standards
• Complaints and appeals
• Course progress
• Department of Education International (DEi) customer complaints management procedure for DEi students and customers
• Deferral, suspension and cancellation of enrolment
• Distance education
• Enrolment
• EQI incident management procedure
• Education Services for Overseas Students (ESOS) Act
• Refund policy
• Student arrival and orientation
• Transfers
• Travel
• Variation to enrolment
  

Additional resources for school staff

Additional internal resources are available for school-based staff. To obtain access, please email EQInternational@qed.qld.gov.au.