Education Queensland International (EQI) is committed to delivering high quality education programs and services.
It is important that you read and understand your
International Student Programs (ISP) standard terms and conditions (PDF, 476KB) as these form part of your written agreement with EQI.
International Student Programs (ISP) – subclass 500 (schools) visa policy provides an overarching framework for
EQI schools and
homestay providers hosting students on a subclass 500 (schools) visa.
EQI ensures clear processes are in place to help you understanrd how EQI supports your safety, wellbeing and study goals. Links to these processes are listed under the headings below.
Enrolment processes and ensuring your safe arrival
Accommodation and welfare
Processes supporting your schooling and visa requirements
Frequently used forms
You may cancel your enrolment at any time as outlined in the
ongoing enrolment – subclass 500 (schools) visa procedure.
EQI may cancel your enrolment as defined in the
ISP standard terms and conditions (PDF, 476KB) of your enrolment agreement and as required by Australian law. You will find further information about this cancellation process outlined in the relevant
course progress or
ongoing enrolment procedure.
Complaints and appeals
You should always try to resolve dissatisfaction with your school in the first instance. The complaints and appeals process is independent, freely available and accessible at no cost to you or your representative.
EQI’s refund policy is defined in the
ISP standard terms and conditions (PDF, 476KB). The amount you are refunded depends on the circumstances outlined in the refund policy. To obtain a refund, you must submit a completed refund request form.
Additional resources for school staff
School staff should refer to the
ISP VET guidelines (PDF, 376KB) to ensure your school is able to meet required obligations under the
Education Services for Overseas Students Act 2000 (ESOS Act). Additional internal resources are available for school-based staff. To obtain access, please email
policy management framework (PDF, 636KB) and resulting policy instruments contained within the
Policy and Procedure Register prescribe further obligations and responsibilities when working in the department.