EQI has a range of policies and procedures to assist international students on a student visa to understand their rights and obligations as well as the conditions of their enrolment in the International Student Program. Click on the titles below to access these documents:
Assessing requests to transfer
Attendance
Client service standards
Critical incident procedure
Complaints and appeals process
Course completion
Course credit
Course progress
DET International Customer Complaints Management Proceedure for DETi students and customers
Distance education
Deferral, suspension and cancellation of enrolment
Entry requirements
The Education Services for Overseas Students (ESOS) Act
Refund policy
Transfer to an EQI school from another CRICOS provider
Travel procedure
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