Policies and procedures

We have many information resources to help students and schools understand how our international student programs work.

A list of policy documents appears below for you to read or download.

• Accommodation and welfare
  
• Attendance
• Behaviour management
• Client service standards
• Complaints and appeals
• Course progress
• DEi customer compliants management procedure for DEi students and customers
• Deferral, suspension and cancellation of enrolment
• Distance education
• Enrolment
• EQI incident management procedure
• Education Services for Overseas Students (ESOS) Act 
• Refund policy
• Student arrival and orientation
• Transfers
• Travel
• Variation to enrolment
  

Additional resources for school staff

• ISP Teamsite

• ISMS

• DEi Training Portal - International Student Programs Training

To obtain access to these websites, please email EQInternational@qed.qld.gov.au.