Policies and procedures

Education Queensland International is committed to delivering high quality education programs and services for overseas students. The following policy document provides an overarching framework that supports schools hosting students on a Subclass 500 (schools) visa.

• International Student Programs - Subclass 500 (schools) visa policy
  

Please see the Standard terms and conditions as these form part of your Written Agreement and make clear our policies under the Education Services for Overseas Students (ESOS) Act 2000, for the purpose of the National Code.

We have many information resources to help students and schools understand how our international student programs work.

A list of policy documents appears below for you to read or download.

• Accommodation and welfare
• Attendance
• Behaviour management
• Client service standards
• Complaints and appeals
• Course progress
• DEi customer compliants management procedure for DEi students and customers
• Deferral, suspension and cancellation of enrolment
• Distance education
• Enrolment
• EQI incident management procedure
• Education Services for Overseas Students (ESOS) Act 
• Refund policy
• Student arrival and orientation
• Transfers
• Travel
• Variation to enrolment
  

Additional resources for school staff

For school-based staff, you may also find these websites helpful. To obtain access to these sites, email us at eqinternational@qed.qld.gov.au

• ISP Teamsite
• ISMS
• DEi Training Portal - International Student Programs Training

To obtain access to these websites, please email EQInternational@qed.qld.gov.au.