Arriving in Queensland

​​​When you arrive

After arriving at an Australian airport, you will go through Immigration, then Customs. You will need an incoming passenger card (which you will receive on the plane) and your current passport and visa. Refer to the International Arrival checklist on the last page of this booklet. At Customs, you must declare all food, plant and animal items on your incoming passenger card. You will not be allowed to bring any fruit, vegetable, meat or untreated plant items into Australia. Customs officials will inspect all items and if any item is prohibited, it will be confiscated.

​If you bring more than AUD$10,000 into Australia, you must also declare these funds. Please note that your money will not be confiscated – it just needs to be declared. 

There are also regulations on bringing medicines, firearms and weapons into Australia. Medical products brought into Australia are subject to strict controls and must be declared on arrival. It is a good idea to bring a letter of explanation in English from your doctor should you need to bring medication with you to Australia.

​Please be aware that many herbal and natural medicines will not be allowed into Australia as they are plant products. Some herbal medicines are available in Australia. For more information on Australian customs requirements.

TIP: If you have nothing to declare at customs, follow the green channel, ‘Nothing To Declare’.

Airport arrival

​A representative of EQI or your school will meet you at your destination airport. This person will escort you to your homestay home to meet your host family.

Arrival at sch​ool

​When you arrive at school you will be met by the school coordinator. This will be the person who is in charge of all arrangements for your program and you can speak to him/her about your study program at any time.

Your school will arrange a comprehensive orientation program for you to help you settle into your new school environment.

​Personal safety

​Australia is a safe place to live and has low crime rates. However, you must still take the necessary precautions to protect yourself, just like you would at home. Looking after your safety, your health and your overall wellbeing is important, especially while you are learning about a new country and adjusting to a new way of life.


Here are a fe​​w general tips to help keep you safe:

  • ​Make sure your mobile phone always has enough battery power, or that you have change for a pay phone if you need to call for help. However, 000 emergency calls are free from any phone​

  • Never carry large amounts of money with you. You can access the money in your bank account at most stores with your Automatic Teller Machine (ATM) card

  • Make sure you close the zipper on your bag so that thieves can’t reach in and take any valuables like your purse or wallet, mobile phone, iPod, etc

  • Don’t walk alone at night. Walk in a group and stay in well-lit areas

  • If you’re going out, plan your trip so that you know how you’re getting home, and make sure you have enough money for transport if you need it

  • Walk with confidence. Offenders target people they perceive to be vulnerable and who would offer them the least amount of resistance

  • Be wary of casual requests from strangers on the street, like someone asking for the time or money for a bus ticket. While most people will be genuine in their request, some might have ulterior motives

  • When using an ATM, prevent others from seeing your personal identification number (PIN) and secure your cash quickly in your bag. Don’t count your money on the street

  • Don’t let someone you don’t know drive you home. If you are the driver, don’t offer a lift to people who are unknown to you

  • Make sure you carry the emergency phone numbers of your host family and school coordinator

  • Be aware of what is happening around you by continuously surveying your surroundings.

  • If you’re listening to your iPod on the street, don’t turn it up so loud that you can’t hear trouble approaching, either from other people or from cars, trains and buses when you’re crossing the street

  • Always cross the street at pedestrian crossings (also known as a zebra crossing) or at traffic lights with pedestrian signals. Drivers in Australia generally don’t expect to have to yield for pedestrians in traffic

  • Talk to your host family about the house rules, such as locking up the house when you are out, having friends over, when and what type of parties you will hold, your household policy on alcohol and smoking, sharing of any expenses etc

  • Make sure you clearly understand the rules of the household. If you’re unsure of anything, speak to your host family about it. 

International arriva​l checklist

​Ensure you have your passport, Incoming Passenger Card, EQI emergency contact list and all personal belongings with you when leaving the aircraft.


TIP: It is best to complete your Incoming Passenger Card before you leave the plane and remember you must declare all food, meat, fruit, plants, seeds, wooden items, and animal or plant materials.

  1. ​Follow the sign to Immigration and Customs.

  2. Queue in the line for All Other Passports Holders and present your Passport and Incoming Passenger Card to Immigration Officer. Remember to keep your Incoming Passenger Card as you are required to present it to the customs officer when you reach the quarantine and inspection area.

  3. Claiming your luggage – Once you pass through immigration, you can move to the baggage carousels to collect your luggage. Look for your flight number on the sign located on the top of each carousel. 

  4. Quarantine and inspection – Once you collect your luggage you will need to go through Customs. If you have something to declare or a symbol Q on your Incoming Passenger Card please line up on the red area then proceed to custom and baggage examination. Alternatively please line up in the green area if you have nothing to declare.

  5. Welcome to Queensland – You will be able to leave the restricted area and enter the arrivals hall once you clear customs. If you have arranged to be collected from the airport by EQI, refer to meet EQI here on the following page and this is where you will Immigration and Customs your luggage be received by the representatives from EQI.

Related documents​​​​

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Last reviewed 21 July 2016
Last updated 02 September 2016