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1800 QSTUDY: information for students

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Your safety is our number one priority and we work with our industry partners to ensure you enjoy a safe and high-quality study experience. 

From Term 1, 2019, all students studying an international program at an accredited International Student Program (ISP) school will use our new support service called 1800 QSTUDY (1800 778 839).
This service will replace the current support arrangements we have in place for you outside of normal school hours. 

The 1800 QSTUDY service provides support for you, your authorised contacts and Education Queensland International (EQI) homestay hosts, and responds to incidents that involve international students outside school hours.

You can call 1800 QSTUDY before 9.00am and after 3.00pm on school days, and 24 hours during weekends, public holidays and school vacations.

For more information read the 1800 QSTUDY brochure for international students (PDF, 1.1MB)

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Who can use 1800 QSTUDY?

International students in all ISP schools will use the 1800 QSTUDY service from Term 1, 2019. Your school will answer any questions you have about 1800 QSTUDY. If you are a new student, this will be part of your school orientation.

For more information read the 1800 QSTUDY Frequently Asked Questions (FAQs) for international students.

Different arrangements are in place for Study Tour students. Your chaperone will explain the support process that is in place for you. For further information please contact Study Tours team on 3513 5708 or StudyTours.EQI@qed.qld.gov.au

1800 QSTUDY feedback

EQI is always looking to improve our services. We invite you to provide us with feedback regarding your 1800 QSTUDY experience and encourage you to contact us at 1800QSTUDY@qed.qld.gov.au. EQI would like to use your feedback to improve service development and training.

If you have a complaint about the service, EQI manages complaints separately and in accordance with Department of Education's Customer complaints management framework (CCMF).

Last updated 29 January 2021